Patient Access Specialist — Front Desk

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Rep for a full-time role in Boston, MA. You will be the first point of contact for patients and visitors, handling calls, scheduling appointments, and updating demographic and billing information.

Strong customer service, problem solving, and independent thinking are essential. The role requires high school diploma (associate's preferred) and 1-3 years of customer service experience.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience in customer service.
• Attention to detail and strong verbal communication.
• Knowledge of medical terminology.
• Ability to work independently and as part of a team.

Responsibilities

• Answers, screens, and processes incoming calls professionally; greets, schedules, checks in, and cancels appointments for multiple providers.
• Updates patient demographics and insurance data at scheduling and check-in.
• Follows scripting and scheduling criteria; assesses appointment type and urgency.
• Sends accurate communication emails to physicians or other healthcare providers.
• Diffuses challenging situations and seeks supervisor support when needed.

Skills

Active listening

Problem solving

Customer service

Keyboarding

Verbal communication

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking a Reception Desk Rep for a full-time role in Boston, MA. You will be the first point of contact for patients and visitors, handling calls, scheduling appointments, and updating demographic and billing information.

Strong customer service, problem solving, and independent thinking are essential. The role requires high school diploma (associate's preferred) and 1-3 years of customer service experience.