Patient Access & Front Desk Specialist (Healthcare)

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Practice Representative to welcome patients, manage check-in/check-out, verify demographics and insurance, and collect co-pays at the front desk. The role includes coordinating follow-up appointments and guiding patients through care across multiple specialties.

You will support scheduling for diagnostics, tests, and referrals while maintaining confidentiality and delivering compassionate, professional service in a fast-paced

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• 0–1 years related work experience required.
• Basic familiarity with computers.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Check patients in and verify demographic and insurance information.
• Collect co-payments and direct patients to the appropriate service area.
• Complete patient check-out and schedule follow-up appointments.
• Coordinate related diagnostic and laboratory testing.
• Schedule specialty services and tests as needed.
• Reschedule appointments and help address patient flow concerns.
• Maintain accurate and confidential patient information and prepare required documents.

Skills

Customer service

Communication

Attention to detail

Professionalism

Teamwork

Computer skills

Education

High School Diploma or GED

Associate's degree

Tools

Web-based scheduling systems

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Practice Representative to welcome patients, manage check-in/check-out, verify demographics and insurance, and collect co-pays at the front desk. The role includes coordinating follow-up appointments and guiding patients through care across multiple specialties.

You will support scheduling for diagnostics, tests, and referrals while maintaining confidentiality and delivering compassionate, professional service in a fast-paced