Patient Concierge & Scheduling Specialist

Anna Jaques Hospital; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

The Beth Israel Lahey Health system is seeking a Reception Desk Representative in Boston, MA to greet patients, schedule appointments, verify demographics and insurance, and direct calls to appropriate providers.

You will use a phone script and scheduling criteria, providing excellent customer service while maintaining accuracy in data entry. The role requires strong communication, problem solving, and the ability to stay calm under pressure.

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience in a customer service role.
• Excellent active listening, problem solving, and ability to stay calm in emotional or stressful situations.
• Attention to detail, strong verbal communication, customer service and keyboarding skills.
• Medical terminology knowledge.
• Excellent interpersonal skills and ability to work independently and in a team.

Responsibilities

• Answers, screens, and processes incoming calls in a professional manner.
• Directs patient access to the department by greeting, scheduling, checking in, and canceling appointments for multiple providers.
• Update patient's demographic and insurance data at scheduling and check-in.
• Follow scheduling criteria and determine appointment type and urgency.
• Send accurate communication emails to physicians or other healthcare providers.
• Diffuse challenging situations; seek supervisor assistance when needed.

Skills

Active listening

Problem solving

Customer service

Verbal communication

Written communications

Keyboarding

Attention to detail

Education

High School diploma or GED

Associate's degree preferred

Job description

The Beth Israel Lahey Health system is seeking a Reception Desk Representative in Boston, MA to greet patients, schedule appointments, verify demographics and insurance, and direct calls to appropriate providers.

You will use a phone script and scheduling criteria, providing excellent customer service while maintaining accuracy in data entry. The role requires strong communication, problem solving, and the ability to stay calm under pressure.