Patient Access & Scheduling Specialist

Anna Jaques Hospital; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a detail‑oriented patient access specialist to manage high volumes of incoming calls in a dedicated call center in the Boston area. You will triage requests, schedule appointments and coordinate with providers to ensure timely care.

Required qualifications include a high school diploma or GED, 1–3 years in a related role, strong computer skills, and excellent communication. Bilingual abilities and typing speed are valued in a fast‑paced environment.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including Outlook/Word/Excel/PowerPoint/Access.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Triages calls and uses scripts/guidelines for triaging appointments.
• Schedules appointments using centralized scheduling system and verifies demographic information.
• Obtains necessary referrals and documents payer information.
• Informs patients about preparation for visits and required documents.

Skills

Customer service

Typing 40 wpm

Medical terminology

Bilingual communication

Call center experience

Microsoft Office

Education

High School or GED

Associate's degree

Tools

Outlook/Word/Excel

Web-based applications

Job description

Beth Israel Lahey Health is seeking a detail‑oriented patient access specialist to manage high volumes of incoming calls in a dedicated call center in the Boston area. You will triage requests, schedule appointments and coordinate with providers to ensure timely care.

Required qualifications include a high school diploma or GED, 1–3 years in a related role, strong computer skills, and excellent communication. Bilingual abilities and typing speed are valued in a fast‑paced environment.