Pre-Service Access Specialist

CHQ CHSI EMP LLC; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

CommuniCare Health in Blue Ash, OH is seeking a Pre-Service Access Specialist to coordinate scheduling, medical records, and billing to ensure a smooth patient visit at Personalized Health Partners.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office and EMR scheduling workflows. You will register patients, collect demographics, and help manage insurance verifications and referrals as needed.

Qualifications

• Education: High School Diploma or GED required.
• Associates Degree preferred or equivalent combination of education and experience.
• 1 year of experience in registration and scheduling, or other customer service.
• Knowledge of basic computer applications (Microsoft Office).
• Familiarity with accessing web applications and EMR scheduling workflows.

Responsibilities

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any additional follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned

Skills

Communication skills

Attention to detail

Time management

Teamwork

Independent work

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Office

EMR scheduling workflows

Job description

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Personalized Health Partners, the Medical Practice associated with the CommuniCare Family of Healthcare Companies, is currently recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to a successful patient visit.

QUALIFICATIONS

• Education: High School Diploma or GED required.
• Associates Degree preferred or equivalent combination of education and experience.
• Years of Experience: One-year experience in registration and scheduling, or other customer service required.
• Required Skills & Proficiency: Knowledge of basic computer applications such as Microsoft Office.
• Familiarity with accessing web applications and EMR scheduling workflows.
• Excellent communication skills and the ability to deal with customers or families of customers who are often adversarial.
• Ability to track details meticulously without becoming overwhelmed by them; precision and accuracy; ability to spot minor imperfections or errors and take action to correct them.
• Attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.
• Ability to work both independently and as a team.
• Ability to function in a fast-paced work environment with multiple responsibilities.

JOB RESPONSIBILITIES

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any addition follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients and family members care for and about one another. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.