Patient Access & Scheduling Specialist

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 29,000 - 38,000; Full time

Job summary

St. Charles Health System invites applications for a Patient Service Representative 1 in Bend, Oregon.

This role acts as a liaison between patients and staff, handling scheduling, registration, and basic financial clearance, while supporting clinic operations and patient communications. The position requires a high school diploma or GED, strong customer service and organizational skills, and the ability to work with electronic health records and MS Office.

Qualifications

• High school diploma or GED required.
• Preferred: one year of clerical support in a healthcare setting or related experience.
• Basic medical terminology knowledge.

Responsibilities

• Schedule appointments per guidelines to maximize access and provider utilization.
• Handle real-time eligibility and financial clearance to route or schedule appointments.
• Register patient demographics, insurance and billing information at scheduling, check-in, and check-out.
• Maintain department files, handle mail, faxes, and imaging of records; support daily operations and communications.

Skills

Customer service

Scheduling

Registration

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Electronic medical records

MS Office

Job description

St. Charles Health System invites applications for a Patient Service Representative 1 in Bend, Oregon.

This role acts as a liaison between patients and staff, handling scheduling, registration, and basic financial clearance, while supporting clinic operations and patient communications. The position requires a high school diploma or GED, strong customer service and organizational skills, and the ability to work with electronic health records and MS Office.