Healthcare Scheduling & Access Specialist

St. Charles Health System; United States; À distance; USD 31 000 - 41 000; Plein temps

Résumé du poste

ST. CHARLES HEALTH SYSTEM in Bend, Oregon seeks a Centralized Service Representative to provide telephone and digital support for patients, their representatives, and provider offices.

You will handle scheduling, registration, and real-time eligibility checks across diverse clinics, ensuring accuracy and compassionate service. The role requires excellent communication, attention to detail, the ability to multi-task, and familiarity with electronic medical records, MS Office, and Excel.

Qualifications

• High school diploma or GED required.
• Minimum one year of paid customer service experience.
• Healthcare or call center experience preferred.

Responsabilités

• Create or locate patient accounts in the electronic health record system.
• Collect demographics, insurance, and billing information and perform real-time eligibility checks.
• Handle large volumes of calls per established protocols.
• Schedule appointments and procedures across service lines per clinic protocols.
• Deescalate complaints and provide professional customer service.

Connaissances

Customer service

Call center experience

Multitasking

Communication skills

Formation

High school diploma or GED

Outils

MS Office

Excel

EMR system

Description du poste

ST. CHARLES HEALTH SYSTEM in Bend, Oregon seeks a Centralized Service Representative to provide telephone and digital support for patients, their representatives, and provider offices.

You will handle scheduling, registration, and real-time eligibility checks across diverse clinics, ensuring accuracy and compassionate service. The role requires excellent communication, attention to detail, the ability to multi-task, and familiarity with electronic medical records, MS Office, and Excel.