Healthcare Scheduling & Patient Support Specialist

St. Charles Health System; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

St. Charles Health System in Bend, Oregon is seeking a Centralized Service Representative (CSR) to provide comprehensive telephone and digital support for patients and healthcare providers. The CSR will schedule appointments, manage patient accounts, and handle diverse patient inquiries.

This role requires excellent customer service skills, attention to detail, and the ability to navigate complex scheduling systems. A high school diploma or GED is required, along with at least one year of customer service experience.

Qualifications

• Minimum one (1) year of paid customer service work experience.
• Ability to navigate electronic health record systems and scheduling protocols.
• Experience in a call center or clerical support in a healthcare setting is preferred.

Responsibilities

• Schedule patient appointments and procedures accurately.
• Process and route large volumes of patient telephone calls.
• Maintain patient accounts and update demographics.

Skills

Customer service

Active listening

Communication

Attention to detail

Education

High school diploma or GED

Job description

St. Charles Health System in Bend, Oregon is seeking a Centralized Service Representative (CSR) to provide comprehensive telephone and digital support for patients and healthcare providers. The CSR will schedule appointments, manage patient accounts, and handle diverse patient inquiries.

This role requires excellent customer service skills, attention to detail, and the ability to navigate complex scheduling systems. A high school diploma or GED is required, along with at least one year of customer service experience.