Patient Access & Scheduling Specialist

St. Charles Health System Inc.; Bend (OR); Hybrid; USD 30.000 - 41.000; Vollzeit

Zusammenfassung

St. Charles Health System in Bend, Oregon is seeking a Centralized Service Representative to deliver telephone and digital support for patients, representatives, and provider offices.

The CSR will manage scheduling across multiple clinics and ensure accurate data entry in the electronic health record. The role requires strong communication, empathy, and the ability to handle urgent calls, while following established protocols.

Qualifikationen

• High school diploma or GED is required.
• Minimum one year of paid customer service experience.
• Healthcare call center experience is preferred.

Aufgaben

• Create or locate patient accounts in the electronic health record system.
• Collect and verify patient demographics, insurance and billing information.
• Perform real-time eligibility checks for insurance benefits.

Kenntnisse

Customer service

Telephone etiquette

Data entry

Ausbildung

High school diploma or GED

Tools

EMR system

Excel

MS Office

Jobbeschreibung

St. Charles Health System in Bend, Oregon is seeking a Centralized Service Representative to deliver telephone and digital support for patients, representatives, and provider offices.

The CSR will manage scheduling across multiple clinics and ensure accurate data entry in the electronic health record. The role requires strong communication, empathy, and the ability to handle urgent calls, while following established protocols.