Patient Access & Scheduling Specialist

St. Charles Health System; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Charles Health System in Bend, OR is seeking a Patient Services Representative to support clerical tasks, reception, scheduling, and registration for clinic operations.

This role collaborates with the care team to verify insurance, collect payments, and maintain confidentiality while using the electronic health record to coordinate patient flow and essential administrative duties.

Qualifications

• One year of clerical support in a healthcare setting or related experience.
• Basic medical terminology.

Responsibilities

• Schedule patients accurately based on department guidelines to maximize access.
• Register patients fully at the time of scheduling.
• Use the electronic health record to manage appointment requests, waitlists, and reports.
• Perform real-time eligibility checks for insurance benefits.
• Process payments and daily deposits for copays, co-insurance, and self-pay balances.
• Provide patient summaries, schedule follow-ups, and collect copays at checkout.

Skills

Clerical support

Basic medical terminology

Education

High school diploma or GED

Job description

St. Charles Health System in Bend, OR is seeking a Patient Services Representative to support clerical tasks, reception, scheduling, and registration for clinic operations.

This role collaborates with the care team to verify insurance, collect payments, and maintain confidentiality while using the electronic health record to coordinate patient flow and essential administrative duties.