Patient Services Specialist: Scheduling & Access

St. Charles Health System; Redmond (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

St. Charles Health System in Oregon is seeking a Patient Service Representative to act as a liaison between patients and staff, handling clerical and reception tasks and supporting administrative duties.

The role collaborates with clinical teams to ensure timely scheduling, accurate registration, and efficient revenue cycle activities, including collecting copays and processing payments.

Qualifications

• High school diploma or GED required.
• Experience in healthcare clerical tasks preferred.
• Excellent communication and customer service skills.

Responsibilities

• Accurately schedules appointments using department guidelines.
• Perform real time eligibility checks and route scheduling accordingly.
• Register patient demographics, insurance, and payment details.
• Handle payments (copays, coinsurance, deducibles) and daily deposits.
• Maintain department files and process notifications in the EHR.

Skills

Customer service

Communication

Detail oriented

Multitasking

Education

High school diploma or GED

Tools

Electronic health record system

Billing and payments processing

Job description

St. Charles Health System in Oregon is seeking a Patient Service Representative to act as a liaison between patients and staff, handling clerical and reception tasks and supporting administrative duties.

The role collaborates with clinical teams to ensure timely scheduling, accurate registration, and efficient revenue cycle activities, including collecting copays and processing payments.