Oncology Scheduling Specialist — Patient-Centric Coordinator

St. Charles Health System; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Charles Health System in Bend, OR, seeks a Scheduling Specialist to manage appointments across medical oncology, radiation oncology, infusion, office visits, referrals and diagnostic exams.

Duties include patient registration, insurance information collection, co-pays, and coordinating with hospital staff and physicians. The role emphasizes excellent customer service, accurate data entry into scheduling and EMR systems, pre-registration, and reliability across Bend and Redmond sites as

Qualifications

• Minimum 1 year customer service experience.
• Knowledge of medical terminology and procedures.
• High school diploma or GED required.

Responsibilities

• Schedules inpatient/outpatient procedures and appointments as ordered by the physician or designee.
• Schedules multiple appointment types including new patient visits, infusion/chemotherapy, radiation therapy, oncology, referrals, imaging studies and other procedures.
• Coordinates patient care with outside facilities.
• Demonstrates excellent customer service and handles a high volume of calls.
• Processes written orders and enters appointments into the scheduling system.
• Pre-registers the patient, collects demographics and insurance information, and collects required co-pays/deposits.
• Ensures accurate charge entry and daily deposits; performs real time eligibility checks.
• May cover responsibilities in Bend and Redmond sites as needed.
• Supports organization values and maintains confidentiality and professionalism.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

St. Charles Health System in Bend, OR, seeks a Scheduling Specialist to manage appointments across medical oncology, radiation oncology, infusion, office visits, referrals and diagnostic exams.

Duties include patient registration, insurance information collection, co-pays, and coordinating with hospital staff and physicians. The role emphasizes excellent customer service, accurate data entry into scheduling and EMR systems, pre-registration, and reliability across Bend and Redmond sites as