Patient Access & Scheduling Specialist

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

St. Charles Health System Inc. in Bend, OR, is seeking a Patient Service Representative 1 for the Rheumatology Clinic.

This full-time, day-shift role acts as liaison between patients and staff, handling reception, scheduling, registration, and basic front-desk duties. You will support patient access, verify eligibility, collect payments, and help keep the electronic health record and clinic operations running smoothly, delivering compassionate service to our community.

Qualifications

• High school diploma or GED required.
• One year of clerical healthcare experience preferred.
• Basic medical terminology knowledge appreciated.

Responsibilities

• Schedule appointments using department guidelines and EHR systems.
• Perform real-time eligibility and routing for insurance benefits; ensure authorization linkage.
• Register patients including demographics, insurance, and billing; collect copays and process payments.
• Support clinic daily operations: files, messages, mail, and document distribution; maintain readiness.

Skills

Appointment scheduling

Patient access support

Registration & payments

Customer service

Electronic health records

Education

High school diploma or GED

Tools

MS Office

EHR system

Job description

St. Charles Health System Inc. in Bend, OR, is seeking a Patient Service Representative 1 for the Rheumatology Clinic.

This full-time, day-shift role acts as liaison between patients and staff, handling reception, scheduling, registration, and basic front-desk duties. You will support patient access, verify eligibility, collect payments, and help keep the electronic health record and clinic operations running smoothly, delivering compassionate service to our community.