Patient Access & Scheduling Specialist

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 61,033,000 - 79,346,000; Full time

Job summary

St. Charles Health System in Bend, Oregon is seeking a Part of a Patient Service Representative team to support outpatient clinics.

The role involves scheduling, registration, financial clearance, and coordinating with clinical staff to ensure smooth patient flow and accurate documentation. The PSR position emphasizes customer service, teamwork, and attention to detail, with responsibilities including payments processing and use of the EHR system.

Qualifications

• Required: High school diploma or GED.
• Preferred: One year of clerical support in a healthcare setting or related experience.
• Must be able to wear appropriate Personal Protective Equipment (PPE).

Responsibilities

• Schedules appointments based on department guidelines and uses the electronic health system to manage requests.
• Performs real time eligibility for insurance benefits and coordinates referrals.
• Records patient demographics, insurance, and billing information at scheduling, check-in, and check-out.
• Collects payments (copays, coinsurance, prepayments, deductibles) and completes daily deposits.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or GED

Tools

EHR System

MS Office

Job description

St. Charles Health System in Bend, Oregon is seeking a Part of a Patient Service Representative team to support outpatient clinics.

The role involves scheduling, registration, financial clearance, and coordinating with clinical staff to ensure smooth patient flow and accurate documentation. The PSR position emphasizes customer service, teamwork, and attention to detail, with responsibilities including payments processing and use of the EHR system.