Patient Access & Scheduling Specialist

St. Charles Health System Inc.; Oregon, Northern (WI, KY); Hybrid; USD 29,000 - 38,000; Full time

Job summary

St. Charles Health System is seeking a Patient Service Representative 1 for the Family Care Clinic in La Pine, Oregon. This full-time role involves scheduling, registration, and front-desk support across ambulatory services within the Central Oregon area.

The PSR acts as the liaison between patients and clinical staff, ensuring accurate demographics, insurance data, and payments while delivering compassionate customer service and maintaining efficient clinic operations.

Qualifications

• High school diploma or GED required.
• One year of clerical support in a healthcare setting or related experience preferred.
• Basic medical terminology knowledge preferred.

Responsibilities

• Schedule appointments based on department guidelines, maximize access and provider utilization.
• Perform real time eligibility checks and route scheduling accordingly.
• Register patients with accurate demographics, insurance, and billing information; collect payments.
• Support daily clinic operations: prepare waiting areas, manage messages, and maintain documentation.
• Deliver courteous customer service and assist patients with special scheduling or interpreter needs.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR) system

MS Office

Job description

St. Charles Health System is seeking a Patient Service Representative 1 for the Family Care Clinic in La Pine, Oregon. This full-time role involves scheduling, registration, and front-desk support across ambulatory services within the Central Oregon area.

The PSR acts as the liaison between patients and clinical staff, ensuring accurate demographics, insurance data, and payments while delivering compassionate customer service and maintaining efficient clinic operations.