Compassionate Patient Scheduling & Registration Specialist

St. Charles Health System; Redmond (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

St. Charles Health System in Oregon is seeking a Patient Service Representative to act as a liaison between patients and staff, handling clerical and reception duties and supporting administrative tasks across departments.

The role focuses on accurate scheduling, pre-arrival and financial clearance, patient registration, and daily clinic operations, ensuring smooth patient access, timely check-ins, payments, and appropriate documentation while upholding privacy and service standards.

Qualifications

• High school diploma or GED required.
• One year of clerical support in a healthcare setting preferred.
• Ability to travel to St. Charles Health System worksites.

Responsibilities

• Schedules appointments based on guidelines to maximize access and provider utilization.
• Performs real-time eligibility for insurance benefits and routes scheduling accordingly.
• Registers patients with accurate demographics, insurance and billing information; processes payments and deposits.
• Maintains patient access files and readiness activities; handles messages and queues in the EHR system.
• Delivers courteous customer service and assists patients, including arranging interpretive services as needed.

Skills

Customer service

Clerical support

Interpersonal communication

Education

High school diploma or GED

Tools

EHR system

Document management system

Job description

St. Charles Health System in Oregon is seeking a Patient Service Representative to act as a liaison between patients and staff, handling clerical and reception duties and supporting administrative tasks across departments.

The role focuses on accurate scheduling, pre-arrival and financial clearance, patient registration, and daily clinic operations, ensuring smooth patient access, timely check-ins, payments, and appropriate documentation while upholding privacy and service standards.