Patient Services Coordinator

Talentify; Cedar Park (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off (PTO)

Tuition reimbursement

Job summary

Austin Regional Clinic is seeking an organized Front Desk/Registration Clerk to support daily patient flow at our Cedar Park, Texas location. You will book appointments, verify insurance, collect payments, and coordinate with clinical staff to ensure smooth patient experiences.

Ideal candidates have a high school diploma or GED, basic Windows proficiency, and strong customer service and communication skills. Medical setting experience is a plus. Monday–Friday schedule; benefits provided.

Qualifications

• Knowledge of medical insurance.
• Excellent customer service skills.
• Familiarity with Windows, 10-key and keyboarding.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Books appointments using the computer system and confirms or changes demographic information and notifies patient of account balance.
• Greets patients and screens them in the system.
• Verifies insurance eligibility using online resources.
• Ensures paperwork is complete and up-to-date; scans insurance cards as needed.
• Collects payments, posts amounts and balances drawer for end-of-day deposit.
• Prints receipts, face sheets and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, or patient arrivals.
• Confirms upcoming appointments and runs waitlist reports.
• Performs other duties and adheres to policies including HIPAA and OSHA.
• Maintains regular and dependable attendance.

Skills

Medical insurance knowledge

Customer service

Windows/10-key

Interpersonal skills

Team player

Prioritization

Active listening

Verbal & written communication

Professional conduct

Comprehension & recall

Instructions understanding

Organization

Common sense

Education

High school diploma or GED

Experience in medical setting (preferred)

Job description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Creates master deposit as directed.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent customer service skills.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule:

Monday through Friday, 8:00am to 5:00pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.