Patient Services Coordinator

Talentify; Austin (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Austin Regional Clinic is seeking a friendly front desk receptionist to serve as the first point of contact in our clinic. You will check in/out patients, schedule appointments, verify demographics, and help ensure smooth, HIPAA-compliant operations.

The ideal candidate has a high school diploma or GED, proficient PC skills in Windows, strong customer service and communication abilities, and the ability to manage competing priorities in a fast-paced medical office.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment.
• Preferred: experience in a medical setting.
• Knowledge of medical insurance processes and patient intake.

Responsibilities

• Books appointments and updates demographic info.
• Greet patients and register them in the system.
• Verifies insurance eligibility using online resources.
• Collects payments and balances drawer at day end.
• Prints receipts and necessary documents.
• Notifies staff of emergencies and patient arrivals.
• Schedules follow-ups and reschedules appointments.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Teamwork

Prioritization / multitasking

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Windows OS

10-key

Keyboarding

Job description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Creates master deposit as directed.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent customer service skills.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday-Friday; 8:00am-5:00pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.