Patient Access & Scheduling Specialist

Piedmont Healthcare Inc.; Austell (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Piedmont Medical Care Corporation seeks a Front OfficeProfessional to greet patients, answer calls, and manage scheduling at our practice location. The role emphasizes clear communication and excellent customer service to ensure a positive patient experience.

Ideal candidates have at least one year in customer service or scheduling, with preference for healthcare experience and NextGen familiarity. This on-site position may involve coverage for other front-office roles as needed.

Qualifications

• One year of experience as a customer service representative, scheduler, or closely related position.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience is desired.

Responsibilities

• Greet patients and answer main phone line to provide a positive first impression.
• Triage calls and route to appropriate PHI staff.
• Schedule clinic appointments and ancillary procedures.
• Provide coverage for other front office roles as requested.
• Demonstrate outstanding customer service.

Skills

Customer service

Scheduling

Telephone handling

Call Center exposure

NextGen experience

Education

High school diploma or GED

Tools

NextGen

Job description

Piedmont Medical Care Corporation seeks a Front OfficeProfessional to greet patients, answer calls, and manage scheduling at our practice location. The role emphasizes clear communication and excellent customer service to ensure a positive patient experience.

Ideal candidates have at least one year in customer service or scheduling, with preference for healthcare experience and NextGen familiarity. This on-site position may involve coverage for other front-office roles as needed.