Scheduler, PRN - Pulm Sleep

Piedmont Healthcare; Austell, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Piedmont Medical Care Corporation is seeking a Front Office Scheduler to greet patients, answer calls and schedule appointments in our practice.

The role requires a high school diploma and at least one year of customer service experience; healthcare experience and NextGen are a plus; strong telephone skills and scheduling experience preferred.

Qualifications

• High school diploma or GED required.
• 1 year of experience as a customer service representative or scheduler.
• Experience in healthcare setting preferred.

Responsibilities

• Greets patients and answers main telephone line to create a positive first impression.
• Triages calls and directs to the appropriate PHI staff.
• Schedules clinic appointments and ancillary procedures.
• Provides coverage for other Front Office positions as requested.
• Demonstrates outstanding customer service.

Skills

Customer service

Scheduling experience

Telephone support

Education

High school diploma or GED

Tools

NextGen scheduling system

Job description

Responsibilities:

RESPONSIBLE FOR:
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers? questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications:

MINIMUM EDUCATION REQUIRED:
High school diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Telephone, scheduling and physician practice experience preferred.
NextGen experience is desired.

Business Unit : Company Name:

Piedmont Medical Care Corporation