Scheduler, PRN - Pulm Sleep

Piedmont Healthcare Inc.; Austell (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Piedmont Medical Care Corporation seeks a Front OfficeProfessional to greet patients, answer calls, and manage scheduling at our practice location. The role emphasizes clear communication and excellent customer service to ensure a positive patient experience.

Ideal candidates have at least one year in customer service or scheduling, with preference for healthcare experience and NextGen familiarity. This on-site position may involve coverage for other front-office roles as needed.

Qualifications

• One year of experience as a customer service representative, scheduler, or closely related position.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience is desired.

Responsibilities

• Greet patients and answer main phone line to provide a positive first impression.
• Triage calls and route to appropriate PHI staff.
• Schedule clinic appointments and ancillary procedures.
• Provide coverage for other front office roles as requested.
• Demonstrate outstanding customer service.

Skills

Customer service

Scheduling

Telephone handling

Call Center exposure

NextGen experience

Education

High school diploma or GED

Tools

NextGen

Job description

Responsibilities

RESPONSIBLE FOR: Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers? questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

MINIMUM EDUCATION REQUIRED:High school diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:None.

ADDITIONAL QUALIFICATIONS:Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.

Business Unit : Company Name

Piedmont Medical Care Corporation