Patient Access & Care Experience Specialist

Duly Health and Care; Tinley Park (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community engagement

Parental leave + adoption/surrogacy

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our onsite team in Tinley Park. You will manage high-volume outbound calls, verify patient information, and help schedule appointments, contributing to a positive patient experience.

Ideal candidates have a high school diploma and 3+ years of front-line patient interaction, with strong customer service and integrity. Compensation includes base pay, shift differentials, and a total rewards package.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC) Performs all other duties/responsibilities as assigned Reviewing schedule Pre-screen patients based on departmental protocol Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Phone outreach

Scheduling coordination

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our onsite team in Tinley Park. You will manage high-volume outbound calls, verify patient information, and help schedule appointments, contributing to a positive patient experience.

Ideal candidates have a high school diploma and 3+ years of front-line patient interaction, with strong customer service and integrity. Compensation includes base pay, shift differentials, and a total rewards package.