Call Center Representitive - Ann Arbor

Trinity Health; United States; On-site; USD 31,000 - 37,000; Part time

Benefits offered by this job

Day-one benefits

Career development

Team-oriented culture

Job summary

Trinity Health IHA Medical Group is seeking a part-time Call Center Representative to deliver outstanding service to patients. You will handle inbound calls, triage urgency, and direct urgent matters per established procedures to support quality patient care.

The role includes scheduling, confirming, and rescheduling appointments, assisting with patient communications, and documenting messages in the EMR system. A strong focus on customer service and teamwork is essential.

Qualifications

• High School Diploma or GED (or eligible with work permit for minors).
• Credentials/licensure: None
• Minimum experience: 1–2 years in medical/physician office or customer service preferred.

Responsibilities

• Answers calls for Ancillary Services.
• Schedules, confirms, and reschedules appointments.
• Answers phones, responds to inquiries, and routes messages.
• Assists with patient communications and MyChart support.
• Records messages for physicians and staff accurately in the EMR system.
• Obtains out-of-network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

Skills

Customer service

Education

High School Diploma or GED

Job description

Employment Type: Part time Shift: Night Shift Description: Tuesday, Wednesday and Saturday 12a-8a Midnight Position Call Center Representative Deliver Outstanding Service to Every Patient! Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.

What You'll Do:

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

General Requirements:

• Education: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• Credentials/LICENSURE: None
• Minimum Experience: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.