Patient Access Pro: Scheduling & Care Coordination

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support registration, scheduling, and patient flow across our campus. You will work to deliver friendly, accurate service, verify insurance, collect demographics, and ensure HIPAA compliance while guiding patients through Epic-based systems.

The role emphasizes teamwork, data integrity, and efficient problem solving, with daily tasks covering eligibility checks, appointment coordination, and clear communication with departments to

Qualifications

• 2–3 years of customer service or medical office experience.
• Strong English communication and interpersonal skills.
• Typing speed of 40 wpm.
• Ability to read and write effectively in English.

Responsibilities

• Responds to questions and concerns promptly.
• Schedules appointments and directs patients through NMHC systems.
• Maintains patient confidentiality per HIPAA.
• Verifies insurance eligibility and benefits.
• Collects demographics and completes data in Epic.
• Provides exceptional patient service and supports cross-training.

Skills

Customer service

Medical office

Typing 40 wpm

English

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support registration, scheduling, and patient flow across our campus. You will work to deliver friendly, accurate service, verify insurance, collect demographics, and ensure HIPAA compliance while guiding patients through Epic-based systems.

The role emphasizes teamwork, data integrity, and efficient problem solving, with daily tasks covering eligibility checks, appointment coordination, and clear communication with departments to