Patient Access & Scheduling Outreach Specialist

Women; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off

Paid holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Outreach Specialist to manage online scheduling inquiries and review appointments booked through scheduling vendors in Florida. The role includes outreach to prospective patients and those with lapse in care, contacting them via calls, texts, or web chats, and documenting outcomes across systems.

Qualifications include a high school diploma or GED, 2+ years in call center or healthcare support, strong communication, and familiarity with EMR and MS

Qualifications

• High School Diploma or GED required.
• 2+ years in call center, customer service, or sales experience preferred.
• Healthcare experience preferred.
• Ability to navigate multiple software systems (EMR, Outlook).
• Excellent written and verbal communication; bilingual is a plus.

Responsibilities

• Manage online scheduling inquiries and review appointments booked through scheduling vendors.
• Ensure accurate insurance and demographic information.
• Conduct outbound outreach to prospective patients and patients with lapse in care by phone, text, or web chat.
• Document outreach and scheduling outcomes in the appropriate systems.
• Answer return calls and assist with appointment scheduling.
• Participate in team meetings and collaborate with internal departments.
• Maintain confidentiality and security of PHI in line with HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Bilingual (Spanish/English)

Medical terminology

HIPAA awareness

EMR experience

Education

High School Diploma or GED

Some college

Tools

EMR systems

MS Outlook

Job description

Women’s Care is seeking a Patient Access Outreach Specialist to manage online scheduling inquiries and review appointments booked through scheduling vendors in Florida. The role includes outreach to prospective patients and those with lapse in care, contacting them via calls, texts, or web chats, and documenting outcomes across systems.

Qualifications include a high school diploma or GED, 2+ years in call center or healthcare support, strong communication, and familiarity with EMR and MS