Patient Access Outreach Specialist

Women; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off

Paid holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Outreach Specialist to manage online scheduling inquiries and review appointments booked through scheduling vendors in Florida. The role includes outreach to prospective patients and those with lapse in care, contacting them via calls, texts, or web chats, and documenting outcomes across systems.

Qualifications include a high school diploma or GED, 2+ years in call center or healthcare support, strong communication, and familiarity with EMR and MS

Qualifications

• High School Diploma or GED required.
• 2+ years in call center, customer service, or sales experience preferred.
• Healthcare experience preferred.
• Ability to navigate multiple software systems (EMR, Outlook).
• Excellent written and verbal communication; bilingual is a plus.

Responsibilities

• Manage online scheduling inquiries and review appointments booked through scheduling vendors.
• Ensure accurate insurance and demographic information.
• Conduct outbound outreach to prospective patients and patients with lapse in care by phone, text, or web chat.
• Document outreach and scheduling outcomes in the appropriate systems.
• Answer return calls and assist with appointment scheduling.
• Participate in team meetings and collaborate with internal departments.
• Maintain confidentiality and security of PHI in line with HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Bilingual (Spanish/English)

Medical terminology

HIPAA awareness

EMR experience

Education

High School Diploma or GED

Some college

Tools

EMR systems

MS Outlook

Job description

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.The Patient Access Outreach Specialist manages online scheduling inquiries and reviews appointments booked through WC’s scheduling vendors to ensure scheduling accuracy and complete insurance and demographic information. This role conducts outreach to prospective patients and patients with a lapse in care, responds to return calls, and documents outreach and scheduling outcomes. Through calls, emails, texts, and web chats, the specialist supports patient access and continuity of care across WC clinics throughout Florida.Manage all WC online scheduling inquiries, including web chats, and contact prospective patients to schedule appointments.Review and update appointments booked through WC’s online scheduling vendors to ensure accurate appointment types, providers, locations, insurance, and demographic information.Review lapsed patient reports and conduct outbound outreach by phone or text to support continuity of care and appointment scheduling.Document patient outreach, contact attempts, and scheduling outcomes in the appropriate systems.Answer return calls from patients following outbound outreach or voicemail messages and assist with appointment scheduling.Participate in team meetings to review new processes, policies, services, and other important information.Collaborate with internal departments to support the highest standard of patient care.Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with WC policies, HIPAA, and other applicable laws and regulations.Perform other duties as assigned.Qualifications:High School Diploma or GED required. Some college preferred.2+ years in call center, customer service, or sales preferred.Healthcare or medical experience preferred.Navigate multiple software systems such as EMR, MS Outlook, and other computer platforms.Excellent written and verbal communication skills.Medical terminology understanding is a plus.Bilingual is a plus.WHY JOIN WOMEN'S CARE?We Offer:Competitive compensation packageHealth, dental, and vision benefitsPaid time off and paid holidays401k planAn opportunity to make a difference in patients' lives every day!At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.Communication & CollaborationTransparencyAccountability & IntegrityPatient Care & InnovationExcellenceRespectWith the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.