Patient Access & Scheduling Leader

nationwidechildrens; North Carolina; On-site; USD 70,000 - 95,000; Full time

Job summary

Nationwide Children's Hospital is seeking an Operations Supervisor to support patient access and scheduling. You will supervise staff, coordinate with departments, and resolve registration and payer issues to ensure timely, accurate registration.

The role requires a Bachelor's degree and 3 years in a leadership position within healthcare, with strong communication and MS Office skills. The position emphasizes compliance and process improvement in a busy hospital environment.

Qualifications

• Three years of leadership/management experience in a healthcare setting.
• Bachelor's degree in business administration or related field required.
• Knowledge of medical terminology, third party contracts, and payer policies.

Responsibilities

• Supervises staff and counsels on performance and development.
• Evaluates staff performance and provides timely feedback.
• Implements department policies and guides the team to achieve goals.
• Manages time and attendance for the department and ensures staffing needs.
• Acts as liaison with other hospital departments on billing and payer requirements.
• Keeps staff informed on regulations and contract requirements.
• Identifies solutions to operational issues affecting accounts receivable and customer service.

Skills

Staff supervision

Project management

Customer service

Medical terminology

EPIC system

Communication

Microsoft Office

Education

Bachelor's in business administration or related field

Tools

EPIC

Outlook

Excel

Word

Job description

Nationwide Children's Hospital is seeking an Operations Supervisor to support patient access and scheduling. You will supervise staff, coordinate with departments, and resolve registration and payer issues to ensure timely, accurate registration.

The role requires a Bachelor's degree and 3 years in a leadership position within healthcare, with strong communication and MS Office skills. The position emphasizes compliance and process improvement in a busy hospital environment.