Patient Access & Scheduling Specialist

10 Nationwide Children's Hospital; United States; On-site; USD 19,286 - 30,307; Part time

Job summary

Nationwide Children's Hospital is seeking a patient-focused individual to greet and register patients, answer calls, and schedule appointments. You will pull and file medical charts, verify demographics and insurance, and determine eligibility for benefits.

This role requires strong computer and administrative skills and a commitment to exceptional customer service. The position supports daily hospital operations, interacts with clinical staff, and may involve assisting in onboarding new team

Qualifications

• Requires proficiency with standard computer systems and software
• Strong administrative and organizational abilities essential
• Customer-focused approach with excellent communication skills

Responsibilities

• Greet and register patients upon arrival
• Answer telephone calls and schedule appointments
• Pull and file medical charts as needed
• Obtain accurate demographic, insurance, and physician information
• Screen patient data for insurance eligibility and pre-certifications
• Explain procedures and requirements to patients
• Identify self-pay patients and refer to financial assistance when applicable
• Coordinate with clinical staff and other departments to ensure smooth patient flow
• Assist in training new employees

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Nationwide Children's Hospital is seeking a patient-focused individual to greet and register patients, answer calls, and schedule appointments. You will pull and file medical charts, verify demographics and insurance, and determine eligibility for benefits.

This role requires strong computer and administrative skills and a commitment to exceptional customer service. The position supports daily hospital operations, interacts with clinical staff, and may involve assisting in onboarding new team