Patient Access & Scheduling Supervisor

Nationwide-Children; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks an Operations Manager to oversee hospital registration and patient access for two programs. You will lead staff, coordinate across departments, and resolve payer and workflow issues while ensuring regulatory compliance.

Responsibilities include performance management, policy enforcement, monthly team meetings, and staffing adequacy. Strong communication and project management skills are essential in a healthcare setting.

Qualifications

• Bachelor’s degree in business administration or related field is required.
• Three years of leadership or management experience in healthcare.
• Valid Ohio driver’s license and auto insurance as required by hospital policy and position-specific requirements.

Responsibilities

• Supervises staff assigned to the work unit and coordinates with the manager on hiring, termination, and counseling.
• Evaluates staff performance and completes appraisals; provides timely feedback.
• Enforces department policies; schedules monthly team meetings; ensures time and attendance are accurate.
• Coordinates with billing and other hospital departments to resolve registration, payer, and operating issues.
• Stays informed on regulations and contract requirements to maintain compliance.
• Leads efforts to improve accounts receivable and customer service within the unit.

Skills

Leadership

Communication

Project management

Medical terminology

Education

Bachelor's degree in business administration

Tools

EPIC

Outlook

Word

Excel

Job description

Nationwide Children’s Hospital in Columbus, OH seeks an Operations Manager to oversee hospital registration and patient access for two programs. You will lead staff, coordinate across departments, and resolve payer and workflow issues while ensuring regulatory compliance.

Responsibilities include performance management, policy enforcement, monthly team meetings, and staffing adequacy. Strong communication and project management skills are essential in a healthcare setting.