Patient Access & Scheduling Specialist

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and file medical charts. The role requires strong customer service, accurate data collection, and collaboration with clinical staff.

Qualifications include a high school diploma (associate's preferred) and CPR certification as determined by management; healthcare experience is a plus.

Qualifications

• High School Diploma or equivalent required
• Associate's Degree preferred
• CPR certification (based on position and as determined by manager)
• One year of health care experience preferred

Responsibilities

• Greet and register patients with excellent customer service
• Answer telephone calls and schedule appointments
• Obtain accurate demographic, insurance, and physician information
• Screen patient data for insurance eligibility and pre-certification requirements
• Instruct patients on registration requirements and next steps
• Assist in shadowing/precepting of new employees
• Maintain open communication with departments and clinical staff

Skills

Computer skills

Administrative skills

Customer service

Organizational skills

Education

High School Diploma

Associate's Degree

Job description

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and file medical charts. The role requires strong customer service, accurate data collection, and collaboration with clinical staff.

Qualifications include a high school diploma (associate's preferred) and CPR certification as determined by management; healthcare experience is a plus.