Patient Access Operations Lead

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a Patient Access Supervisor to ensure the workload flows efficiently. You will coordinate department needs, assign tasks to staff, and ensure accurate and complete information is collected during registration.

The role requires an Associate’s Degree and at least two years in scheduling, billing, registration, or related customer service, with healthcare experience preferred.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Healthcare experience preferred.

Responsibilities

• Monitor workload of Patient Access Representatives to ensure timely task completion.
• Provide supervision support and answer immediate questions as needed.
• Identify workflow improvement opportunities and assist with special projects.
• Ensure patients are pre-registered and meet managed care requirements before arrival.
• Assist in training staff and maintaining work schedules.

Skills

Communication

Customer service

Teamwork

Revenue cycle

Leadership

Problem solving

Education

Associate’s Degree

Job description

Nationwide Children's Hospital in Columbus, OH seeks a Patient Access Supervisor to ensure the workload flows efficiently. You will coordinate department needs, assign tasks to staff, and ensure accurate and complete information is collected during registration.

The role requires an Associate’s Degree and at least two years in scheduling, billing, registration, or related customer service, with healthcare experience preferred.