Ambulatory Patient Access & Scheduling Specialist

10 Nationwide Children's Hospital; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Nationwide Children's Hospital is seeking a front desk registrar to greet and register patients, answer calls, and schedule appointments. This role requires strong computer and administrative skills and a focus on exceptional customer service.

Responsibilities include collecting demographics, insurance and physician information, verifying eligibility, guiding patients through requirements, and assisting with new employee shadowing.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• 1 year of health care experience preferred.
• Strong administrative and computer skills; ability to use current technology systems.
• Excellent customer service and registration process knowledge.

Responsibilities

• Greet and register patients; answer calls; schedule appointments.
• Obtain demographic, insurance, and physician information during registrations.
• Screen data for insurance eligibility and pre-certification requirements.
• Educate customers on requirements.
• Identify self-pay patients and refer to financial assistance.
• Coordinate with departments and clinical staff; shadow/new employee precepting.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associates Degree (preferred)

Tools

Electronic health records

Job description

Nationwide Children's Hospital is seeking a front desk registrar to greet and register patients, answer calls, and schedule appointments. This role requires strong computer and administrative skills and a focus on exceptional customer service.

Responsibilities include collecting demographics, insurance and physician information, verifying eligibility, guiding patients through requirements, and assisting with new employee shadowing.