Patient Access & Scheduling Coordinator, GI Team

Cleveland Clinic; Beachwood (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic Beachwood Medical Office Building seeks a Patient Access Coordinator in Gastroenterology to organize patient access workflows, triage calls, schedule appointments and procedures, and support APPs for optimal patient care.

The role emphasizes coordinating operations, improving appointment utilization, and communicating with physicians to provide the best care possible for patients.

Qualifications

• Two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis.
• OR three years of external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Associate's Degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as reminders and follow-ups on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Education

High School Diploma or GED

Two years outpatient scheduling experience

Three years external outpatient scheduling experience

Associate's Degree may substitute for one year of experience

Bachelor's Degree may substitute for the experience requirement

Job description

Cleveland Clinic Beachwood Medical Office Building seeks a Patient Access Coordinator in Gastroenterology to organize patient access workflows, triage calls, schedule appointments and procedures, and support APPs for optimal patient care.

The role emphasizes coordinating operations, improving appointment utilization, and communicating with physicians to provide the best care possible for patients.