Senior Patient Access Lead — EPIC & Scheduling Expert

Digestive_Health_Institute_UHC; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

University Hospitals in Cleveland is seeking a Sr. Patient Access Representative for the Digestive Health Institute.

You will be the first point of contact for patients and families, ensuring accurate registration and smooth coordination with the health care team to improve patient satisfaction and keep appointments on schedule. Responsibilities include checking patients in/out, answering calls, enrolling patients in MyChart, entering demographics and insurance data, processing payments,

Qualifications

• Two+ years of patient/customer service in a hospital, physician practice, or medical clinic.
• Strong communication and interpersonal skills with patients and providers.
• Ability to multitask, prioritize, and handle interruptions in a fast-paced environment.
• Commitment to confidentiality and patient privacy (PHI).
• Basic knowledge of electronic health records and medical terminology.

Responsibilities

• Check patients in and out for visits and coordinate scheduling.
• Answer phone inquiries and schedule appointments.
• Assist patients with enrolling in and using MyChart.
• Enter/validate demographic, insurance, and financial information for registration.
• Communicate information to the care team and support Epic workflows.
• May contact insurance companies regarding coverage and authorizations.
• Process patient payments (copays, coinsurance, deductibles).
• Assist with paperwork and forms; scan documents into EPIC.
• Schedule referrals and follow-up visits; support on-site operations.
• Participate in training and onboarding of staff; maintain organized workspace.

Skills

Communication skills

Multitasking

Organizational skills

Problem-solving

Attention to detail

Compassion

Confidentiality

Medical terminology

Electronic health records

Education

High School Diploma/GED

Associate's degree (preferred)

Tools

EPIC

MyChart

Job description

University Hospitals in Cleveland is seeking a Sr. Patient Access Representative for the Digestive Health Institute.

You will be the first point of contact for patients and families, ensuring accurate registration and smooth coordination with the health care team to improve patient satisfaction and keep appointments on schedule. Responsibilities include checking patients in/out, answering calls, enrolling patients in MyChart, entering demographics and insurance data, processing payments,