Patient Access & Scheduling Specialist

Green Bay Oncology, Ltd; Green Bay (WI); On-site; USD 40,000 - 48,000; Full time

Job summary

Green Bay Oncology, Ltd is seeking a dedicated Patient Access Coordinator I to manage scheduling for provider appointments, treatments, and related services in a fast-paced clinic. The role focuses on maximizing clinic utilization, coordinating referrals, and facilitating efficient patient flow while upholding confidentiality and compassionate care.

The position requires strong communication, organization, and teamwork skills, with occasional evenings or extended hours as needed across

Qualifications

• High School Diploma, GED or equivalent work experience.
• Experience in a customer service setting, preferably in a medical office or health care setting.
• Experience using Microsoft Office Programs and Electronic Medical Record system(s) preferred.

Responsibilities

• Greet patients in person or by phone and manage scheduling.
• Verify and update patient demographics and insurance information.
• Collect applicable co-pays and other non-covered service charges, applying payments to patient accounts.
• Optimize patient flow by applying scheduling guidelines to improve clinic utilization.
• Collaborate with clinical team to improve patient access and reduce wait times.
• Assist patients with scheduling and coordinating referrals for other testing or services.
• Screen calls for emergencies using standardized protocols.
• Act as liaison between patient and clinical team, maintaining open communication.
• Protect patient confidentiality and maintain professional conduct.

Skills

Verbal & written communication

Calm under pressure

Keyboard skills

Multi-tasking

Organization

Confidentiality

Teamwork

Customer service

Medical terminology

Education

High School Diploma / GED

Tools

Microsoft Office

EMR systems

Job description

Green Bay Oncology, Ltd is seeking a dedicated Patient Access Coordinator I to manage scheduling for provider appointments, treatments, and related services in a fast-paced clinic. The role focuses on maximizing clinic utilization, coordinating referrals, and facilitating efficient patient flow while upholding confidentiality and compassionate care.

The position requires strong communication, organization, and teamwork skills, with occasional evenings or extended hours as needed across