Patient Access Coordinator

Cleveland Clinic; Beachwood (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic Beachwood Medical Office Building seeks a Patient Access Coordinator in Gastroenterology to organize patient access workflows, triage calls, schedule appointments and procedures, and support APPs for optimal patient care.

The role emphasizes coordinating operations, improving appointment utilization, and communicating with physicians to provide the best care possible for patients.

Qualifications

• Two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis.
• OR three years of external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Associate's Degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as reminders and follow-ups on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Education

High School Diploma or GED

Two years outpatient scheduling experience

Three years external outpatient scheduling experience

Associate's Degree may substitute for one year of experience

Bachelor's Degree may substitute for the experience requirement

Job description

Join the Cleveland Clinic team at the Beachwood Medical Office Building (MOB), where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area while supporting three Advanced Practice Providers (APP's) in the Gastroenterology department. You will triage calls, schedule appointments and procedures and communicate with the physicians to provide the best care possible to the patients.

This is a great hands-on learning opportunity that can lead to growth within the organization.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as reminders and follow-ups on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis
• OR three years of external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others
• Associate's Degree may substitute for one year of experience
• Bachelor's Degree may substitute for the experience requirement

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).