Patient Access & Registration Specialist

Cleveland Clinic; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

The Cleveland Clinic Health System in Cleveland is seeking a Patient Access Coordinator to provide a proactive, patient-centered experience. You will handle appointment scheduling, patient registration, insurance verification, and front-end technology usage to support a seamless visit.

Working in the Appointment Center-Clinical and Operational Improvement, you will greet patients, manage wait times, assist with MyChart enrollment, process co-pays, and coordinate with providers and staff to

Qualifications

• High School Diploma or GED required.
• Experience in customer service/concierge preferred.
• Ability to type and navigate PC windows applications.

Responsibilities

• Triages and resolves patient issues using HEART Model.
• Provides welcoming, professional environment for patients and visitors.
• Manages patient registration, scheduling, and insurance verification.
• Performs front-end tasks: co-pay collection and patient tracking.
• Coordinates with clinical staff to ensure smooth operations.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Typing 30 wpm

Job description

The Cleveland Clinic Health System in Cleveland is seeking a Patient Access Coordinator to provide a proactive, patient-centered experience. You will handle appointment scheduling, patient registration, insurance verification, and front-end technology usage to support a seamless visit.

Working in the Appointment Center-Clinical and Operational Improvement, you will greet patients, manage wait times, assist with MyChart enrollment, process co-pays, and coordinate with providers and staff to