Offsite Patient Access & Scheduling Coordinator

Mount Sinai; United States; On-site; USD 23,000 - 45,000; Full time

Job summary

Mount Sinai Health System is seeking an Offsite Patient Coordinator to greet patients, verify insurance, and update demographics in the practice management system. The role ensures that physicians accept patient insurance and coordinates arrival logistics with staff.

Responsibilities include handling HIPAA paperwork, securing referrals, managing wait times, collecting co-pays, and scheduling follow-ups. Training is provided on-site, and a medical office background is preferred.

Qualifications

• High School diploma or GED required.
• 1 year physician practice experience preferred.
• On-site training will be provided by the practice.
• Experience in a medical office with scheduling systems is preferred.

Responsibilities

• Greet patients in person or by phone and update demographics in the system.
• Verify insurance and ensure physician accepts patient coverage.
• Notify staff of patient arrivals and prepare medical records for the physician.
• Process HIPAA paperwork and other forms as needed.
• Collect referrals or insurance authorizations when required.
• Monitor waiting room status and communicate wait times.
• Collect co-pays and provide receipts per cash-control processes.
• Schedule follow-up appointments and assist with medical records requests.
• May perform simple charge entry or process payments; duties are mutually exclusive.
• Answer phones and schedule appointments.
• Comply with HIPAA and PHI handling regulations.
• Initiate reminder calls for next-day appointments.
• Perform other related duties as assigned.

Skills

Patient coordination

Phone etiquette

Data entry

HIPAA knowledge

Education

High School diploma/GED

Tools

Practice management system

Scheduling software

Billing system

Job description

Mount Sinai Health System is seeking an Offsite Patient Coordinator to greet patients, verify insurance, and update demographics in the practice management system. The role ensures that physicians accept patient insurance and coordinates arrival logistics with staff.

Responsibilities include handling HIPAA paperwork, securing referrals, managing wait times, collecting co-pays, and scheduling follow-ups. Training is provided on-site, and a medical office background is preferred.