Patient Access & Scheduling Coordinator

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Dolly Parton Children’s Hospital in Tennessee is seeking a friendly Primary Point of Contact for patient registration, insurance verification, appointment scheduling, and billing support. You will handle inquiries, maintain confidentiality, and coordinate with care teams to ensure smooth admissions.

The role emphasizes excellent communication, accurate data entry, and a patient-centered approach in a fast-paced hospital setting.

Qualifications

• High school diploma or GED preferred.
• Healthcare call center experience preferred.

Responsibilities

• Answer incoming calls courteously and resolve inquiries or route as needed.
• Relate detailed messages to appropriate staff while maintaining confidentiality.
• Register new patients and update scheduling system with patient information.
• Verify and create subscriber information in the system.
• Schedule follow-up appointments and provide forms for parents.
• Protect patient privacy and handle accounts to ensure accurate billing.

Skills

Interpersonal skills

Verbal communication

Written communication

Data entry

Calendar software

Customer service

Research and problem solving

Education

High School Diploma or GED

Tools

Calendar software

Database familiarity

Job description

Dolly Parton Children’s Hospital in Tennessee is seeking a friendly Primary Point of Contact for patient registration, insurance verification, appointment scheduling, and billing support. You will handle inquiries, maintain confidentiality, and coordinate with care teams to ensure smooth admissions.

The role emphasizes excellent communication, accurate data entry, and a patient-centered approach in a fast-paced hospital setting.