Patient Services & Billing Specialist

Dolly Parton Children's Hospital; Oak Ridge (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking a patient access representative to greet families and collect complete information for scheduling and billing accuracy. You will precept new staff, assist with claim reviews, and support daily financial reporting in a busy pediatric practice.

Responsibilities include answering calls, registering patients, verifying subscriber data, and coordinating with providers to ensure clean claims.

Qualifications

• High School Diploma or GED preferred.
• 1–2 years in a medical office setting preferred.
• No license/certification required.

Responsibilities

• Answers incoming telephone calls courteously and relays messages with details.
• Opens and routes mail; retrieves patient charts and notifies providers.
• Registers new patients and updates scheduling and subscriber information.
• Collects deductibles and payments; balances end-of-day financials.
• Prepares new patient records and verifies information for billing.
• Maintains confidentiality and professional conduct with patients and staff.

Skills

Multitasking

Typing

Confidentiality

Customer service

Education

High School Diploma/GED preferred

1-2 years in Medical Office setting preferred

Tools

Scheduling system

Job description

Dolly Parton Children's Hospital is seeking a patient access representative to greet families and collect complete information for scheduling and billing accuracy. You will precept new staff, assist with claim reviews, and support daily financial reporting in a busy pediatric practice.

Responsibilities include answering calls, registering patients, verifying subscriber data, and coordinating with providers to ensure clean claims.