Patient Services & Billing Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; Oak Ridge (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a front desk and billing support professional to greet patients and collect information essential for encounters and billing outcomes. You will assist with staff training, support claim reviews, and help with daily financial reporting while maintaining patient privacy and a compassionate, professional demeanor with families and colleagues.

Collaborate with scheduling and billing teams to ensure accurate patient records and timely processing of

Qualifications

• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.
• 1-2 years in Medical Office setting preferred.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Prepares new patient records and charts.
• Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Interviews/identifies legal guardian to obtain necessary information to ensure account is complete.
• Helps identify problems to help ensure claims go out clean on the first submission.
• Reviews procedure code and diagnosis code.
• Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Skills

Multi-tasking

Patient services

Typing skills

Filing

Education

HS Diploma

Job description

Dolly Parton Children’s Hospital is seeking a front desk and billing support professional to greet patients and collect information essential for encounters and billing outcomes. You will assist with staff training, support claim reviews, and help with daily financial reporting while maintaining patient privacy and a compassionate, professional demeanor with families and colleagues.

Collaborate with scheduling and billing teams to ensure accurate patient records and timely processing of