Compassionate Patient Services Specialist

Dolly Parton Children's Hospital; Knoxville, Northern (TN, KY); Hybride; USD 32 000 - 45 000; Plein temps

Résumé du poste

Dolly Parton Children's Hospital in Knoxville, TN is seeking a Patient Service Representative to greet patients and collect essential information for smooth encounters and billing outcomes.

Ideal candidates have 1–2 years in a medical office setting, strong multitasking and typing skills, and a professional, patient-friendly demeanor. Responsibilities include scheduling, records handling, and maintaining confidentiality in a fast-paced environment.

Qualifications

• High School Diploma or GED required; general degree acceptable.
• 1–2 years in a medical office setting preferred.
• Strong ability to multi-task with a calm, patient-friendly demeanor.
• Efficient typing, filing, and basic troubleshooting skills.

Responsabilités

• Answer incoming telephone calls courteously and helpfully.
• Open and route incoming mail timely.
• Register new patients and update scheduling records.
• Verify and create subscriber information in the computer system.
• Copy, file, and retrieve medical records as requested.
• Call parents to remind about appointment dates and times.
• Schedule follow-up appointments and provide forms as needed.
• Maintain patient confidentiality at all times.
• Complete required training and participate in additional assignments.
• Use hospital resources efficiently to maximize time.

Connaissances

Multitasking

Typing

Filing

Troubleshooting

Customer service

Formation

High School Diploma/GED

Description du poste

Dolly Parton Children's Hospital in Knoxville, TN is seeking a Patient Service Representative to greet patients and collect essential information for smooth encounters and billing outcomes.

Ideal candidates have 1–2 years in a medical office setting, strong multitasking and typing skills, and a professional, patient-friendly demeanor. Responsibilities include scheduling, records handling, and maintaining confidentiality in a fast-paced environment.