Compassionate Patient Services Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking a friendly Medical Office Assistant to greet patients, collect information for encounters and billing, and support front-desk operations. The role emphasizes compassionate patient interaction and accurate data entry.

Responsibilities include answering calls, routing mail, registering new patients, updating scheduling, and maintaining confidentiality. The position requires 1–2 years in a medical office and a High School diploma or GED, with training

Qualifications

• High school diploma or GED is required.
• 1–2 years in a medical office setting is preferred.
• Ability to multi-task with a positive patient-facing demeanor.

Responsibilities

• Answer incoming telephone calls courteously.
• Open and route incoming mail promptly.
• Register new patients and update scheduling information.
• Verify and create subscriber information in computer system.
• Schedule follow-up appointments and provide any necessary forms.
• Maintain confidentiality of all hospital and patient information.
• Respect patients, families, visitors and staff to ensure a professional environment.
• Complete all ETCH training and CBL requirements.
• Utilize hospital resources efficiently.
• Assist with reminders for appointments.

Skills

Multitasking

Typing

Filing

Troubleshooting

Patient greeting

Education

High School Diploma/GED

Job description

Dolly Parton Children's Hospital is seeking a friendly Medical Office Assistant to greet patients, collect information for encounters and billing, and support front-desk operations. The role emphasizes compassionate patient interaction and accurate data entry.

Responsibilities include answering calls, routing mail, registering new patients, updating scheduling, and maintaining confidentiality. The position requires 1–2 years in a medical office and a High School diploma or GED, with training