Patient Access & Billing Concierge

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a front desk/billing support associate to greet patients, gather information, and assist with daily financial reporting in a fast-paced medical office.

The role emphasizes accurate data entry, confidential handling of patient information, and proactive communication with families and staff to ensure smooth billing processes and patient flow.

Qualifications

• High school diploma or GED preferred.
• 1-2 years in a medical office setting preferred.
• Ability to multi-task and maintain a comforting presence with patients and families.

Responsibilities

• Answers incoming calls courteously and refers inquiries when needed.
• Relays complete messages while maintaining confidentiality.
• Opens and routes incoming mail promptly.
• Retrieves patient charts prior to visits and provides schedules to providers and staff.
• Prepares new patient records and charts.
• Assists patients with paperwork for complete files and billing records.
• Registers new patients and updates scheduling information in the system.
• Verifies and creates subscriber information in computer systems.
• Handles records requests and filing of medical records as requested.
• Reminds parents of appointment dates and times.
• Schedules follow-up appointments and provides forms for parents.
• Identifies information needed to complete patient accounts and ensure bill accuracy.
• Reviews procedure and diagnosis codes; supports denial appeals when needed.
• Maintains confidentiality and professional conduct in all interactions.
• Ensures billing and patient data is handled securely and appropriately.

Skills

Customer service

Multi-tasking

Telephone etiquette

Billing support

Education

High School diploma or GED

Tools

Scheduling software

EHR systems

Job description

Dolly Parton Children’s Hospital is seeking a front desk/billing support associate to greet patients, gather information, and assist with daily financial reporting in a fast-paced medical office.

The role emphasizes accurate data entry, confidential handling of patient information, and proactive communication with families and staff to ensure smooth billing processes and patient flow.