Appointment Coordinator

Shriners Children's; Spokane (WA); On-site; USD 23,000 - 34,000; Full time

Job summary

Shriners Children's in Spokane, WA is seeking an Intake Scheduling Assistant to support the daily coordination of new patient appointments. You will help cover the Intake Coordinator role, verify patient demographics in SHCIS, and educate families about hospital services and the revenue cycle.

The role also involves handling scheduling queues, identifying uninsured patients, responding to scheduling emails, and assisting the Revenue Cycle Manager with denials research and routine financial

Qualifications

• High School Diploma or GED.
• Less than one year of experience in scheduling, registration, and insurance verification.
• Associate Degree in Healthcare.
• Less than one year of experience with computer applications.

Responsibilities

• Assist Intake Coordinator daily with coordination of new patient scheduling.
• Provide coverage in the absence of the Intake Coordinator.
• Obtain and/or verify all patient demographic data in SHCIS.
• Provide new patients with education on hospital services and/or treatment.
• Advise families regarding the revenue cycle process.
• Assist with coverage for Check-In and Scheduling queues as necessary.
• Identify and contact patients who do not have active insurance prior to date of service to obtain information for HEART in accordance with Financial Counseling Policy.
• Conduct Means Test as necessary.
• Communicate unresolved issues to the Revenue Cycle Manager.
• Ensure rescheduled and return appointments are scheduled according to established department and facility guidelines.
• Respond to Patient Access scheduling emails.
• Reschedule appointments as necessary according to department guidelines.
• Assist the Revenue Cycle Manager as needed.

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the \"Jobs Hub\"Job DescriptionResponsible for assisting the Intake Coordinator daily with coordination of new patient scheduling. This position provides coverage in the absence of the Coordinator and assists with the completion of scheduling queues. Assists the Revenue Cycle Manager in research and resolution of denials as assigned. Conducts Financial Counseling as needed. Monitors physician grids weekly and monthly for accuracy. Assists the Revenue Cycle Manager with tasks essential to maintaining efficient daily function of the Revenue Cycle process.Key Responsibilities:Assist Intake Coordinator daily with coordination of new patient scheduling.Provide coverage in the absence of the Intake Coordinator.Obtain and/or verify all patient demographic data in SHCIS.Provide new patients with education on hospital services and/or treatment.Advise families regarding the revenue cycle process.Assist with coverage for Check-In and Scheduling queues as necessary.Identify and contact patients who do not have active insurance prior to date of service to obtain information for HEART in accordance with Financial Counseling Policy.Conduct Means Test as necessary.Communicate unresolved issues to the Revenue Cycle Manager.Ensure rescheduled and return appointments are scheduled according to established department and facility guidelines.Respond to Patient Access scheduling emails.Reschedule appointments as necessary according to department guidelines.Assist the Revenue Cycle Manager as needed.Required Qualifications:High School Diploma or GEDLess than one year of experience in scheduling, registration, and insurance verificationPreferred Qualifications:Associate Degree in HealthcareLess than one year of experience with computer applicationsThe pay range for this position is $17.13-$25.38/hourly.Compensation is determined based on years of relevant experience and departmental equity.