Patient Experience & Scheduling Coordinator

Optical One - Harvey; Harvey (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will coordinate schedules, verify insurance, and ensure accurate EMR entries while delivering a high-quality patient experience.

Responsibilities include greeting patients, answering inquiries, scheduling, reminders, and collaboration with clinicians to optimize care transitions and follow-ups. This role emphasizes confidentiality and patient-centered service.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication with a patient-centered approach.
• Strong interpersonal skills and the ability to collaborate across teams.
• Ability to identify issues proactively and contribute to solutions in a fast-paced environment.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications promptly and professionally.
• Schedule patient appointments and optimize provider schedules, including handling cancellations and same-day fill opportunities.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR accurately.
• Manage appointment confirmations/reminders to reduce no-shows and ensure patient readiness.
• Communicate coverage, benefits, and patient financial responsibility clearly.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Patient-centered service

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will coordinate schedules, verify insurance, and ensure accurate EMR entries while delivering a high-quality patient experience.

Responsibilities include greeting patients, answering inquiries, scheduling, reminders, and collaboration with clinicians to optimize care transitions and follow-ups. This role emphasizes confidentiality and patient-centered service.