Patient Access & Scheduling Coordinator

Hanger Clinic; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO

Medical Benefits

401k

Parental Leave

Referral Bonus

Mentorship

Job summary

Hanger, Inc. is seeking a Patient Access Coordinator in Omaha, NE to ensure a seamless patient experience by managing front office operations and serving as a vital link between patients, staff and referral sources.

The role focuses on greeting patients, verifying demographics and insurance, handling payments, and coordinating follow-up appointments, while maintaining accurate electronic health records and collaborating with the Revenue Cycle Management team.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within policy standards.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Computer proficiency

Telephone communication

Driver's license validity

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. is seeking a Patient Access Coordinator in Omaha, NE to ensure a seamless patient experience by managing front office operations and serving as a vital link between patients, staff and referral sources.

The role focuses on greeting patients, verifying demographics and insurance, handling payments, and coordinating follow-up appointments, while maintaining accurate electronic health records and collaborating with the Revenue Cycle Management team.