Patient Experience Coordinator — Front Desk & Scheduling

South Shore Health; Kingston (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

South Shore Health in Kingston, MA is seeking a front desk Customer Service/Check-In Associate for the SMC Urology department. The role requires greeting patients, registering and orienting new patients, and handling insurance information and billing data with privacy in mind.

The position supports scheduling, pre-registration, and daily front-desk operations. A High School Diploma is preferred and Epic experience is valued. Typical hours are 40 hours per week, day shift, on-site.

Qualifications

• Strong customer service skills both in person and by telephone.
• Prior Epic experience for scheduling and registration preferred.
• Healthcare office experience preferred.

Responsibilities

• Acts as the initial point of contact for all patients, schedules appointments, registers and/orients all new patients, submits patient information, coding and billing for services provided.
• Greet patients and visitors professionally and direct to appropriate services.
• Accurately registers patient demographics and insurance information; ensures HIPAA privacy in all communications.
• Assist with pre-registration, registration, and scheduling using Epic and related systems.
• Maintain smooth front desk operations and assist with daily office functions and reminders.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Team collaboration

HIPAA compliance

Education

High School Diploma

Tools

Epic

Job description

South Shore Health in Kingston, MA is seeking a front desk Customer Service/Check-In Associate for the SMC Urology department. The role requires greeting patients, registering and orienting new patients, and handling insurance information and billing data with privacy in mind.

The position supports scheduling, pre-registration, and daily front-desk operations. A High School Diploma is preferred and Epic experience is valued. Typical hours are 40 hours per week, day shift, on-site.