Patient Access & Scheduling Specialist

Medical University of South Carolina (MUSC); United States; On-site; USD 21,000 - 28,000; Full time

Job summary

University Medical Associates (UMA) is seeking a patient access/registration professional to greet patients and families in person or by phone, optimize the patient experience, and support clinic efficiency through accurate scheduling and registration. You will collect demographics, verify insurance, and manage co-pays while maintaining confidentiality.

Responsibilities include meeting productivity metrics, completing regulatory forms, and guiding patients through the financial aspects of care.

Qualifications

• High school diploma or GED is required.
• 1 year of customer service experience is required.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Data entry

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

University Medical Associates (UMA) is seeking a patient access/registration professional to greet patients and families in person or by phone, optimize the patient experience, and support clinic efficiency through accurate scheduling and registration. You will collect demographics, verify insurance, and manage co-pays while maintaining confidentiality.

Responsibilities include meeting productivity metrics, completing regulatory forms, and guiding patients through the financial aspects of care.