Patient Access & Scheduling Coordinator

Johnson Health Center; Madison Heights (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnson Health Center in Madison Heights, VA is seeking a Patient Scheduling Specialist to support the care team by delivering excellent patient service and timely access to care. You will manage scheduling in the EHR, coordinate with providers and pharmacies, and maintain a positive patient experience across phone, text, and chat channels.

The role emphasizes strong communication, multitasking, and adherence to scheduling protocols within a fast-paced clinic setting.

Qualifications

• Experience providing patient or customer-facing service in a fast-paced environment.
• Ability to interpret patient needs and route requests accurately.
• Proficient using multiple communication channels (phone, text, chat).

Responsibilities

• Communicate with patients courteously via telephone and electronic channels to ensure satisfaction.
• Direct calls and create detailed telephone encounters for patients, providers, and pharmacies.
• Interpret patient and provider requests to route messages and calls promptly.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Tools

EHR system (JHC)

Live chat tools

Text messaging platforms

Job description

Johnson Health Center in Madison Heights, VA is seeking a Patient Scheduling Specialist to support the care team by delivering excellent patient service and timely access to care. You will manage scheduling in the EHR, coordinate with providers and pharmacies, and maintain a positive patient experience across phone, text, and chat channels.

The role emphasizes strong communication, multitasking, and adherence to scheduling protocols within a fast-paced clinic setting.